REMOTE DESKTOP SUPPORT
We can securely connect to your computer and fix problems while you watch —
no drive across town needed. We use RustDesk, a free and
open-source remote desktop tool.
STEP 1 — DOWNLOAD RUSTDESK (FREE)
💡 On Windows: your browser may warn about the download — RustDesk is safe and
open-source. Click Keep, then run the file. If Windows SmartScreen
pops up, click More info → Run anyway. You can choose "Run without installing" —
that's fine for a one-time session.
STEP 2 — TELL US YOUR ID
- Open RustDesk. On the left you'll see Your Desk with an
ID (a 9-digit number) and a One-time password.
- Call or text us at 734-203-0005 (or reply on your
support ticket) with that ID: 123 456 789
- Keep the window open — we'll request a connection.
STEP 3 — ALLOW THE CONNECTION
- When we connect, RustDesk shows a popup asking to accept.
- Click Accept — or read us the one-time password if you'd rather approve it that way.
- You'll see everything we do the entire time, and you can end the session
whenever you want by closing RustDesk. When it closes, all access ends — nothing stays behind.
🔒 Security promise: we will only ever connect while you're on the phone
with us and watching. We will never ask you to install remote software out of the blue —
if anyone else does, it's a scam. When in doubt, hang up and call us directly at 734-203-0005.
PRICING
Remote sessions are billed at our standard service rate
with no trip charge — usually the cheapest and fastest way to solve software problems,
tune-ups, virus cleanup, email issues, and printer gremlins. If we can't fix it remotely,
the session is free and we'll book an in-person visit instead.